There are various possible explanations if your garage door keypad stops working. You may need to clean your keypad or replace the batteries. Troubleshoot your garage keypad until you find the best solution for your garage door.
A keypad is a handy tool, and keeping your garage keypad working well helps ensure streamlined trips to and from home. Place the efficacy of your garage door as your top priority as you navigate the possible solutions.
Possible Causes of Garage Door Keypad Not Working
Your garage door keypad is very useful, especially if you don’t have a remote. For this reason, ensuring that your garage door opener keeps working at its best will benefit your schedule and the function of your garage door. Here are some reasons why your garage door keypad may not be working:
- Keys stuck to the pads: The keys getting stuck to the pads are common. Dirt and debris trapped under the keys can cause them to stick to the pad.
- Issue with your PIN: Usually, you get or set a temporary PIN when you get your garage door keypad. Once the PIN expires, you should reprogram it with a new one. If your schedule is busy, you can easily forget to set a new PIN or punch in the wrong one. This can cause your system to lock.
- Dead keypad batteries: The problem may be dead batteries in your garage door keypad. Check if dead batteries are the culprit for why your keypad may not be working.
- Frayed wires: Frayed and poorly connected wires can lead to your keypad needing fixing. Sometimes, wear and tear due to outside elements can disconnect the cables from the keypad.
- A malfunctioning code: A malfunction can happen for various reasons. Often, a code needs resetting when you reboot the keypad, change the batteries or put in an incorrect PIN too many times. An older keypad may simply not recognize a PIN any longer.
- An old or worn-out keypad: Take note once your keypad looks battered by the elements. Check for locations where the casing may be loose or rain and moisture can penetrate. Such cracks and holes usually cause your keypad to malfunction. If you’ve tried different troubleshooting remedies but nothing seems to help, you may need a new keypad.
- Malfunctioning buttons: Check for malfunctioning buttons on your keypad by changing the code. Select a new four-digit PIN with completely new numbers not in your current code. If this works, there might be a poor connection between the buttons. Age, damage, dirt, and wear and tear may cause malfunctioning buttons.
How to Reset Your Garage Door Keypad
You can try several things to reset your garage door keypad if it’s not working correctly. Keep in mind that some solutions are more intricate than others. It’s best to get the help of a professional if you need clarification on how to reset a garage door keypad.
1. Clean the Keypad
A good cleaning can go a long way to keep your keypad working at its best. Clean your keypad on the outside with an alcohol-based solution to eliminate oil and debris. Wipe off any grime and dirt between the buttons, being careful not to cause any damage.
If you have a remote, first wipe the outside of the remote with a cleaner. Next, open up your remote. Brush out any debris and dust with a soft brush before removing the keypad from your remote, if possible. Clean the inside around the keys in your garage remote before replacing the keypad again. Finally, close up your garage remote.
2. Reset Your Pin
A garage door that won’t open from the outside but closes from the inside could mean an expired PIN. A locked system also happens when you punch in the wrong PIN too many times. Either way, you’ll have to reset the PIN. While every model is different, here are the basic steps for how to change the code on a garage door keypad:
- Your owner’s manual should have a four-digit unlocking code.
- When you enter this code, a light on your motor may blink.
- When you see the blinking, press the release button on the unit.
- You should now be able to reset your PIN according to the manufacturer’s instructions.
If you cannot locate your manual, the manufacturer’s website should also have instructions on resetting your PIN.
3. Replace the Keypad
Replacing the entire keypad is one way to reset a garage door keypad without a code. Even though a casing protects your garage door keypad, it can still be vulnerable to harsh elements and damage. Sometimes, it’s best to replace your keypad entirely.
4. Replace Your Batteries
If your garage keypad isn’t working, check the batteries. It’s easy to forget to replace your keypad batteries after a while. A 9-volt or 12-volt battery works for most models. With most garage door systems, you’ll have to reprogram your garage keypad after replacing the batteries.
5. Check for Frayed Wiring
Open your garage door keypad and look for frayed wiring that doesn’t connect to the right keys. Carefully detach each loose wire and reattach it to the relevant key. Do this one wire at a time to avoid mixing the cables. Ensure the attachments are secure, and then put the keypad back together.
6. Check for Surface Interference
Sometimes, the metal surface that your garage door keypad is mounted to can interfere with its wireless function. Try to take your keypad down and punch in the PIN again. If the PIN works now, insert a wooden or plastic buffer between the mounting surface and your device.
7. Reboot the System
A reboot can help fix a garage door keypad if you’ve tried almost everything. It also clears your garage door system of any memory and allows it to reset itself. Turn off your garage door opener. Then, unplug the entire system for five minutes before you plug it in again. Restart the system step by step and see if it makes a difference.
Choose Cornwell Door Service for Your Garage Door Keypad Needs
This garage door keypad troubleshooting guide should help you reset your keypad. If you’re stuck and need help trying these steps or will feel more comfortable with a professional by your side, we at Cornwell Door Service can help. With extensive experience handling garage doors in Lebanon, Pennsylvania, we will ensure your schedule isn’t affected by a faulty garage door.
Our team has over 200 years of combined service experience to bring you the best solution for your garage door. We will make sure that you stay informed throughout the process. You can schedule a service with us to work around your time or call us at (717) 273-9841 to get your garage door keypad back on track!